The Live Monitoring view helps you track your Voice AI agent’s calling activity in real time. At the top, you’ll see any active calls currently happening — this allows you to monitor ongoing interactions instantly. Below that, the Scheduled Calls section shows all upcoming calls the AI agent is about to make. Each entry includes:
- Time & Date of the scheduled call
- Customer name & phone number
- Call status (e.g., “Pending”)
- Attempt count, showing how many times the agent has already tried calling