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The feedback system in telli allows you to share both what works well and what doesn’t—whether it’s technical errors, confusing behavior, or questions about the agent’s responses. This helps us debug calls, resolve larger behavior issues, and optimize performance — ultimately improving your telli agent and enhancing your experience in the telli app.

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Getting Started

  1. Log in to your account
  2. Navigate to Call history
  3. Select the interaction you want to review
  4. From here, you can provide direct feedback on summaries, responses, or call outcome fields

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Giving Feedback

You can easily submit structured feedback by using the 👍🏻 👎🏻 icons.
  • Use 👎🏻 Downvote to flag issues and suggest improvements.
  • Use 👍🏻 Upvote to confirm when the agent performed well, highlight good responses, or reinforce desirable behavior.

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1. Call Outcome Feedback

  • Review call summaries and outcome fields
  • If something doesn’t look right (e.g., summary too long), downvote the point
  • Select an issue type (e.g., “Incorrect Analysis”)
  • Add a short note and send feedback

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2. Conversation-Level Feedback

  • Open the Conversations tab to review the full transcript
  • Click on any agent turn to evaluate if the response was correct, useful, or needs improvement
  • Provide feedback such as “Phrase this question differently” or “Agent should respond more concisely”
  • Downvote the turn and submit your suggested adjustment
This helps us identify recurring issues and tune the agent accordingly.

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Feedback History & Customer Portal

All submitted feedback is stored and can be viewed in the Customer Portal, where you’ll find:
  • A complete overview of all reported issues and how they were resolved
  • The history of messages exchanged with our support team (via Slack or email)
  • The ability to submit new tickets for:
    • Feature requests
    • Agent adjustments
    • Scheduling a support call with us
You can access the portal directly from the chat window inside telli.

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Best Practices

  • Be specific when giving feedback (e.g., “Make the summary 30% shorter” instead of “summary is bad”)
  • Use the issue type selector to categorize feedback and speed up resolution
  • Regularly review your feedback history to see progress and avoid duplicate submissions
  • Don’t hesitate to submit feature requests - they help shape the product roadmap
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