Call List
The left-hand side displays a chronological list of all recent calls. Each entry shows:- Phone number of the contact
- Call direction – usually Outgoing
- Call status – e.g. Completed, Mailbox, or - Not Reached
- Time of call – e.g. “2 hours ago”, “3 days ago”
- Call Status:
- Completed: A full conversation was conducted.
- Answered: The call was picked up, but not fully completed (e.g. early hang-up, asking for a callback).
- Voicemail: The agent reached voicemail.
- Error: The call failed due to technical reasons (often due to an invalid phone number or phone provider issues).
- Not Reached: The call attempt failed (e.g. no answer, unavailable).
- Time Range: Filter calls within a specific time range
- Agent: See calls made by a specific Voice AI agent or use case funnel.
- Custom Call Outcomes: Specific Outcomes you have defined in the Call Analysis section.
Call Details
When you click on a call, you’ll see the call details on the right-hand side:- Basic information: Phone number, contact name, agent, language, call direction, disconnection reason
- Call duration and final call status
- Call Outcomes:
- Summary: A short AI-generated summary of the call content and outcome
- Dialogue: Whether a real conversation happened (true or false)
- Call Score: A qualitative rating based on logical flow, clarity, and satisfaction
- Sales Performance: Did the agent achieve the intended goal?
- Call Outcomes: Follow-up, Interest, Appointment, Voicemail, Transfer, or any other outcome you have defined in the Call Analysis section.
- Conversation: Read the transcript or listen to the conversation again (if Call Recordings is enabled). This helps you to understand and review the whole conversation between your customer and the telli agent.