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The Contacts section gives you full visibility into each person your telli agent is trying to reach or has already interacted with.

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Add or Search Contacts

At the top, you can:
  • Add new contacts manually
  • Search existing contacts using filters or contact IDs

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Contact Status

Each contact is labeled with one of the following statuses:
  • New: The contact has been added but hasn’t been called yet
  • Pending: The agent has attempted to reach the contact, but no successful interaction has occurred yet. The contact will be automatically called again
  • Reached: The agent successfully reached the contact and had a conversation
  • Closed: The contact is marked as done and will not be called again
You can filter by these statuses using the dropdown at the top left.

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Contact Details Panel

Clicking on any contact opens their detailed view, including:
  • Phone number & email
  • Contact status and attempts
  • Next scheduled call
  • Quick actions like editing details, initiating a call, or deleting the contact

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Call Attempt History

Scroll down in the contact detail view to see the Call Attempt History. For each attempt, you’ll find:
  • Timestamp of the call
  • Call direction (e.g. outgoing)
  • Result (e.g. completed, failed, not reached)
This lets you trace the full communication history with one contact — the call details can be found in the Call History section.
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