The Performance Dashboard gives you a clear snapshot of how your telli Agent is performing in real time. It helps you track efficiency, optimize scripts, and measure impact. You can view performance across your entire account or drill down to the agent level for more detailed insights.
Key Metrics
Here’s what each metric means:- Contacts Reached: Number of successful conversations where your customer interacted with the telli agent.
- Minutes Used: Total time your agent spent on calls this week. Helps you track consumption against your plan.
- Average Call Duration: Average length of conversations. A higher duration can indicate more complex or engaging conversations.
- Appointment Rate: Percentage of calls that led to a successful booking with your human agent.
- Success Rate: Broader success metric based on your specific use case (e.g. qualification complete, info submitted). You can define your own success metrics in the Call Analysis section.
- Total Calls: Total outbound/inbound calls initiated by the Voice AI agent.