Branded Calling shows your verified business name on recipients’ phones when your telli agents make outbound calls from assigned numbers. It adds your business name to the caller identity; your outbound phone number configuration still determines which number telli uses.
Eligibility
Branded Calling is available only for active, telli-managed phone numbers.
Imported SIP numbers cannot be added.
Request Branded Calling
Open Branded Calling
Go to Phone numbers > Verifications > Branded Calling.
Message telli
Select Add Branded Calling Registration, then select Message us. telli guides you through manual onboarding and tells you when the registration is ready.
Registration statuses
Assign or remove phone numbers
You can manage phone numbers after the registration is approved.
Open number management
Go to Phone numbers > Verifications > Branded Calling. Open the registration’s Actions menu, then select Manage numbers.
Change the assigned numbers
Add or remove telli-managed phone numbers from the same country as the registration. A number assigned to another registration does not appear under Available Numbers.
Verify Branded Calling
After the 24-48-hour assignment review, allow up to two more hours for the display name to update. Then place an outbound test call from the assigned number.
Use different display names
Each registration has one display name. Request a separate registration when different brands, teams, or campaigns need different names. Assign each outbound number to the registration whose name it should show.
Limits
Troubleshooting
The registration does not appear
Selecting Message us starts manual onboarding; it does not create the registration immediately. Continue the support conversation with telli.
A phone number cannot be managed
Confirm that the registration is Approved, the number is managed by telli, and both use the same country. Also check whether the number is already assigned to another registration. Message telli if you still cannot manage it. 
