Getting Started
Access the Editor
- Log in to your account
- Navigate to Agents → Select your agent → Click on Prompt Editor
Choose Editing Method
You have two options for editing your prompts:- AI-Assisted Editing: Use the integrated chat interface to instruct the AI to make changes on your behalf
- Manual Editing: Directly edit using the Text Editor
Recommended: The AI Assistant leverages telli’s expertise to craft optimal prompts. We recommend starting here—manual edits become powerful as you gain experience.
AI-Assisted Editing
Open the prompt editor to get started with AI-assisted editing.Instructions
In the chat window, you can instruct the AI to make changes on your behalf.1. Make Specific Changes
Provide specific instructions for targeted modifications:- Example: “Shorten the greeting and add the word ‘goodbye’ to the script”
- Example: “Make the agent more concise in the third section of the script”
2. Provide Generic Feedback
Give general feedback and let the AI suggest improvements:- Example: “The agent is not friendly enough and is not asking the customer personal questions - improve this”
Thinking & Checkpoints
- Once you instruct the assistant to make a change, it will take time to think about the best implementation
- The assistant creates Checkpoints that you can restore later after accepting changes
- Simply click restore to revert to a checkpoint version
Viewing & Managing Changes
- The assistant will notify you when changes are complete and provide an overview of implementation
- For follow-up questions, simply ask the assistant
- In the prompt overview, proposed changes are marked:
- Accept changes 🟢
- Reject changes 🔴
- You can also accept or reject changes individually or all at once
- Don’t forget to save your changes in the top right to update your agent’s behavior
Using the Text Editor
Best Practice: Keep prompts clear, concise, and conversational.
Features
- Adjust the entire system prompt to change agent behavior
- Structure content into clear sections
- Support for formatting: bold, italic, bullet points, numbering, and headings
Variables
Variables provide personalized and dynamic information to your AI agent. Add them using double curly-brackets:{{exampleVariable}}
Types of Variables
1. System Defaults (Read-only)
Standard variables always available in prompts:{{firstName}}- Customer’s first name{{lastName}}- Customer’s last name- Current date and other system information
2. Custom Variables
Variables you define when creating contacts in telli:- Fully customizable information
- Complete flexibility in agent information
Tools
Tools enable your agent to perform specific tasks during calls. Reference tools using square brackets:[exampleTool]
Best Practices
- Specify in the system prompt when the agent should use tools
- View all available tools in the “tools” section
- Clearly instruct the agent on tool usage conditions