Test calls let you hear what your agent actually sounds like before any real customer does. Run a few before you publish to catch issues early.
Place a test call
Review the call
1
Insert a number as a test contact
Test calls always go to a contact, so add the number you want to test with (usually your own) as a new contact in the Contacts page first.
2
Open the test call dialog and place the call
In the agent builder, click Test call to open the dialog. Pick the agent version (your draft with unsaved changes or any saved revision), the contact to call (their properties get substituted into your variables), and the outgoing phone number to call from. Then click Call to start the test.
1
Open the call in Conversation History
Once the call ends, head to Conversation History and select the call to drill into the details.
2
Read the transcript and listen to the recording
Use the side-by-side view to listen to the recording while following along in the transcript. This is the fastest way to spot anything that didn’t sound right.
3
Check the call outcomes
Confirm that the outcomes you defined got extracted correctly. If something is missing or wrong, your outcome definition or prompt may need a tweak.
A few habits that pay off: always test your draft version before publishing,
use a real contact so your variables get filled in, and run a few different
scenarios (both the typical conversation and the unusual ones).
