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After adding customer context, test your agent with a live call to ensure it behaves as expected and uses the customer information correctly.
1

Call Test Contact

Initiate a call to your test contact from the agent interface.
2

Review Call History

Navigate to call history and listen to the recording of your test call.
3

Analyze Audio & Transcript

Review the audio recording and conversation transcript to identify areas for improvement.

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Next Steps

After testing your agent, you’re ready to:

Optimize Conversation Flow

Refine your agent’s prompt based on test findings