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Time to build your first agent. The three steps below take you from a blank slate to an agent that’s ready for real calls. The advanced section is there when you want to push further.

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What you’ll learn

Step 1: Create the Agent

Create your agent in the telli platform, then personalize its voice, tone, call handling, and call outcomes so it matches your brand and use case.

Step 2: Customize the Agent

Use Charlie, the built-in AI editor, to make guided improvements, and learn how to insert variables so your agent uses the right context on every call.

Step 3: Test, Refine & Publish

Run real test calls, refine your agent based on what you hear, and publish your changes so they go live for new calls.

Advanced Capabilities

Extend your agent with tool calls, knowledge bases, and custom voice cloning once the basics are in place.