In this section, you’ll set up a conversational agent tailored to your specific use case. We’ll walk you through creating your agent, configuring its persona, testing it with real calls, and refining its behavior based on results.Documentation Index
Fetch the complete documentation index at: https://docs.telli.com/llms.txt
Use this file to discover all available pages before exploring further.
What you’ll learn
In this section, you’ll complete the following steps to build your first agent:Step 1: Create an Agent
Set up your agent in the telli platform and configure basic settings. Choose between using a pre-built template or uploading your own conversation script.
Step 2: Define Agent Persona
Select your agent’s personality, voice, and conversation style to match your use case. Configure voice speed, background noise, and greeting messages.
Step 3: Add Customer Context
Provide your agent with customer information to personalize conversations. Create contacts and add relevant details for your calls.
Step 4: Test Your Agent
Make test calls to ensure your agent behaves as expected. Review recordings and transcripts to refine the conversation flow.
Step 5: Optimize Conversation Flow
Structure how your agent handles different conversation scenarios. Define paths for various outcomes and edge cases.