Review past calls
Open Call History and drill into a recent call. Read the transcript, listen to the recording, and check the call outcomes to spot specific moments your agent could handle better.
Give feedback to Charlie
On the call detail view, click the Ask Charlie to fix this turn button. This sends the moment you flagged into the Charlie chat along with the full transcript, the call outcomes, and any notes you’ve added. Charlie uses all of that as context, so the fix it suggests is grounded in what actually happened on this specific call.
Describe the changes you want
In the Charlie chat, describe the improvement in plain language, or accept the auto-prepared context that came from your feedback. Charlie can edit the prompt, tools, call control, or outcomes, whatever it takes to address the issue.
Review the proposed changes
Charlie shows you exactly what will change before anything is applied. Read through the changes to make sure the fix lands the way you want.
Give feedback to telli
You can also give the telli team feedback directly from the call detail view by clicking the 👍 or 👎 icons next to call summaries, outcomes, and individual conversation turns. We use this feedback to debug calls, fix bigger behavior issues, and improve the product for you.
Feedback System
Full guide to the thumbs up / thumbs down feedback system and how to use it well.
Tips
- Make small, focused changes so you can clearly see what improved and what didn’t.
- Look at patterns across multiple calls instead of reacting to a single one, since recurring issues are the highest-leverage fixes.
- Read through our “Charlie Cookbook” linked below to see best practices
Charlie Cookbook
Dive into advanced workflows, tips, and real-world examples for getting the most out of Charlie.
Next Steps
Publish your Agent
Once your agent performs the way you want, publish your changes so they go live.