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Publishing takes everything in your draft and makes it live for new calls. Until you hit Publish, your edits stay in the draft and don’t change anything for callers.

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Publish your changes

1

Click Publish and review the changes

In the top-right of the agent builder, click Publish. The button is only active when you have unpublished changes and no errors. The Review changes dialog opens with a side-by-side comparison between your published (live) version and your current draft, so you can confirm exactly what will change.
2

Confirm publish

Click Publish in the dialog to roll out the changes. They take effect immediately for new calls handled by this agent.
3

Restore a previous version (if needed)

Every previous version is preserved in Version history. You can restore an earlier version at any time if a published change doesn’t land the way you expected.
Published changes only apply to new calls, and calls already in progress aren’t affected. The previous version is preserved in Version history, so you can always roll back.

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Next Steps

Advanced: Tool Calls

Extend your agent with tool calls so it can trigger actions and workflows during conversations.