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After creating your agent, customize its persona to define how it sounds and presents itself to callers.
1

Set Persona Name

Choose a name that fits your brand and is easy to pronounce.
2

Select Language & Voice

Choose your agent’s language and pick a voice from our curated selection. Preview voices by clicking the speaker icon to find one that matches your brand personality.
3

Adjust Voice Speed

Fine-tune speaking pace using the slider (0.8x - 1.2x). Normal conversational speed is 1.0x.
4

Configure Background Noise

Add ambient background noise to sound more natural. Choose between office sounds or silent.
5

Customize First Messages

Set up greetings for both outgoing and incoming calls. Use variables like {{personaName}}, {{firstName}}, {{lastName}}, and {{companyName}} to personalize messages.

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Tips

  • Match the voice to your brand identity
  • Keep names simple and easy to pronounce
  • Test different voice speeds with your team
  • Use variables like {{firstName}} for personalization
  • Try different background noise settings to see what feels natural

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Next Steps

After configuring your agent’s persona, you’re ready to:

Add Customer Context

Provide your agent with customer information to personalize conversations