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After testing your agent, use the prompt editor to optimize its conversation flow based on your findings.
1

Identify Issues

Based on your test call analysis, pinpoint specific areas where the agent needs improvement (greeting, objection handling, closing, etc.).
2

Open Prompt Editor

Navigate to your agent’s prompt editor to review the current conversation structure.
3

Improvement Suggestions

Review suggestions for how to address the identified issues. Consider what instructions, examples, or conversation paths could help.
4

Adjust Prompt

Modify the prompt to address identified issues. Update instructions, add examples, or restructure conversation paths.
5

Test Changes

Run another test call to verify your prompt adjustments improved agent behavior.
6

Iterate

Continue refining the prompt through multiple test cycles until the agent performs as expected.

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Tips

  • Make small, incremental changes to the prompt
  • Test one adjustment at a time to isolate what works
  • Use specific examples in the prompt to guide agent behavior
  • Document what changes improved performance

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Next Steps

After optimizing your conversation flow, you’re ready to move on to the next section:

Step 2: Add Capabilities to Your Agent (Coming Soon)

Learn how to connect tools and give your agent superpowers