Integration Examples

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Integration Example for the call_ended event using Zapier

1. Setup in Zapier:
   • Create a new Zap with the “Webhooks by Zapier” trigger
   • Select “Catch Hook” as the trigger event
   • Copy the webhook URL Zapier provides
2. Configure in telli:
   • Add the Zapier webhook URL as an endpoint in your webhook settings
   • Enable the events you want to send to Zapier
3. Testing:
   • Make a test call to your telli number
   • Check if the Zapier webhook was triggered
4. Example Automation:
   • When a call_ended event with a booked_slot_for value is received:
     • Create a calendar event in Google Calendar
     • Add a note in your CRM for the lead
     • Send a confirmation email to the lead

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Integration Example for the contact_status_changed event using Make.com

1. Setup in Make:
   • Create a new scenario with the “Webhooks” module
   • Use “Custom webhook” as the trigger
   • Copy the webhook URL Make provides
2. Configure in telli:
   • Add the Make webhook URL as an endpoint in your webhook settings
   • Enable the events you want to send to Make
3. Testing:
   • Make a test call to your telli number
   • Check if the Make webhook was triggered
4. Example Workflow:
   • When a contact_status_changed event with status reached is received:
     • Update contact status in your CRM
     • Add contact to a marketing automation sequence
     • Send a Slack notification to your sales team
     • Update your analytics dashboard with new lead data