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Call outcomes let you automatically extract structured information from every call your telli agent handles. After each call ends, telli analyzes the full conversation transcript and pulls out the specific data points you’ve defined — no manual work required.

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Quick Start

1

Go to Agent Settings

Navigate to your agent and scroll to the Custom Call Outcomes section
2

Click + Add

Create your first outcome
3

Configure the outcome

  • Name: Short label (e.g., “Appointment Booked”)
  • Type: Boolean, String, Number, or Category
  • Instructions: Clear description of what to extract from the transcript
4

Save

Your agent will now extract this outcome from every new call
Think of call outcomes as giving telli a checklist of questions to answer about every call:
  • “Did the caller book an appointment?” → Yes / No
  • “What was the caller interested in?” → Free text answer
  • “How satisfied was the caller?” → Positive / Neutral / Negative
  • “How many units did the caller want to order?” → A number
These answers are automatically extracted and available on every call record — ready to filter, export, and act on.
When creating a call outcome, you’ll configure these fields:
FieldDescription
NameShort label for this outcome (e.g., “Appointment Booked”, “Caller Sentiment”)
TypeBoolean, String, Number, or Category
InstructionsClear description of what telli should look for in the transcript. Write it like you’re explaining it to a person.
Include Reason(Optional) Toggle this on if you also want a short explanation of why telli chose that answer
Include in Analytics(Boolean type only) Toggle this on to have this outcome show up as a metric on your dashboard
The outcome type is locked after you first save it. You can update the instructions, but you can’t change a boolean to a category later — you’d need to create a new outcome.