> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telli.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback System

> Improve your agent through iterative feedback

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The feedback system in telli allows you to share both what works well and what doesn’t—whether it’s technical errors, confusing behavior, or questions about the agent’s responses. This helps us debug calls, resolve larger behavior issues, and optimize performance — ultimately improving your telli agent and enhancing your experience in the telli app.

## Getting Started

1. Log in to your account
2. Navigate to Conversation history
3. Select the interaction you want to review
4. From here, you can provide direct feedback on summaries, responses, or call outcome fields

## Giving Feedback

You can easily submit structured feedback by using the 👍🏻 👎🏻 icons.

* Use 👎🏻 **Downvote** to flag issues and suggest improvements.
* Use 👍🏻 **Upvote** to confirm when the agent performed well, highlight good responses, or reinforce desirable behavior.

### 1. Call Outcome Feedback

* Review call summaries and outcome fields
* If something doesn't look right (e.g., summary too long), downvote the point
* Select an issue type (e.g., "Incorrect Analysis")
* Add a short note and send feedback

### 2. Conversation-Level Feedback

* Open the Conversations tab to review the full transcript
* Click on any agent turn to evaluate if the response was correct, useful, or needs improvement
* Provide feedback such as "Phrase this question differently" or "Agent should respond more concisely"
* Downvote the turn and submit your suggested adjustment

This helps us identify recurring issues and tune the agent accordingly.

## Feedback History & Customer Portal

All submitted feedback is stored and can be viewed in the **[Customer Portal](https://portal.usepylon.com/telli)**, where you'll find:

* A complete overview of all reported issues and how they were resolved
* The history of messages exchanged with our support team (via Slack or email)
* The ability to submit new tickets for:
  * Feature requests
  * Agent adjustments
  * Scheduling a support call with us

You can access the portal directly from the chat window inside telli.

## Best Practices

* **Be specific** when giving feedback (e.g., "Make the summary 30% shorter" instead of "summary is bad")
* Use the issue type selector to **categorize feedback** and speed up resolution
* Regularly review your **feedback history** to see progress and avoid duplicate submissions
* Don't hesitate to submit **feature requests** - they help shape the product roadmap